Phone System
Inquiry Form Pop-up
Figure 1. Inquiry Form Pop-up If inquiry form pop-up is set and enabled, it will show on the screen when the agent pick up the call. You can s...
Phone Dial Functions
Login / Logout to the phone Pick up the handset. Dial 777. When prompted to key in your agent number, key in your ass...
Telephony Dashboard
Accessing Telephony Dashboard Figure 1. Login to your FocalScope Account and on the [Main Tools Menu] you will see a Telephone icon with user na...
Updating the Form
After the form has been converted into ticket and posted on a specific ticket folder, you can still able to update the content of the form or add des...