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Inquiry Form Pop-up
Figure 1. Inquiry Form Pop-upIf inquiry form pop-up is set and enabled, it will show on the screen when the agent pick up the call. You can s... |
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Phone Dial Functions
Login / Logout to the phone Pick up the handset. Dial 777. When prompted to key in your agent number, key in your ass... |
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Telephony Dashboard
Accessing Telephony DashboardFigure 1. Login to your FocalScope Account and on the [Main Tools Menu] you will see a Telephone icon with user na... |
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Updating the Form
After the form has been converted into ticket and posted on a specific ticket folder, you can still able to update the content of the form or add des... |