Figure 1. Inquiry Form Pop-upIf inquiry form pop-up is set and enabled, it will show on the screen when the agent pick up the call. You can s...

Login / Logout to the phone           Pick up the handset.           Dial 777.          When prompted to key in your agent number, key in your ass...

Accessing Telephony DashboardFigure 1.  Login to your FocalScope Account and on the [Main Tools Menu] you will see a Telephone icon with user na...

After the form has been converted into ticket and posted on a specific ticket folder, you can still able to update the content of the form or add des...