Email Ticketing

This article details how administrators can set or enforce font size and style for all agents (overriding their personal font settings, if necessary)...

This article details how you can create a free Gmail account for sending and receiving emails when you  sign up for a FocalScope demo  instance. Tut...

Email Processing Rules are a powerful tool in FocalScope that enables fine-grained customization of how FocalScope should automatically handle and / ...

We've made getting started with FocalScope as easy as possible and completely free of charge. To get started, you simply need to sign up for your fre...

Switching Gmail account from POP3 to IMAP Change the account type. Select "IMAP" in [Account type] and change the [Server name] to "imap.gmail.com", ...

You can choose to install your FocalScope license key during the initial setup and installation of your FocalScope instance or during the 30-day tria...

Agents can save time and increase their productivity with FocalScope Placeholders.  These Placeholders automatically add details such as recipient / ...

FocalScope Reminders are excellent for keeping track of sidelined tasks that will require focus in the near future. Reminders in FocalScope can be se...

Search Accelerators help you search for emails using the most commonly used search criteria. Instead of having to wade through the Find tool, you can...

Agents can save time and increase their productivity with FocalScope URL Placeholders.  URL Placeholders add actionable links in  any Standard / Auto...