Email Ticketing
When moving from another email client to FocalScope, you may wish to keep your email signature as it appeared in the previous system. FocalScope make...
When restructuring folders in FocalScope, you may need to move masses of tickets from one folder to another. This article details how tickets in Foca...
Connection problems, expired authentication credentials on the mail server, misconfiguration, and even an improperly formatted email address can caus...
FocalScope allows you to configure preloaded Category Templates to simplify the ticket categorization process. This article details how to: Restrict...
If you have meticulously constructed an email with clear instructions and example images, you may wish to reuse it again in future because of the tim...
This article demonstrates how to reveal the normally hidden BCC field when composing a new email message. Tutorial Revealing the BCC field In the em...
The initial configuration for new FocalScope instances is done through the Setup Wizard. What is not commonly known is that the Setup Wizard can be u...
FocalScope (just like most other email clients) will block 'potentially harmful' content in emails (images from the internet, active code, etc.). Thi...
This article details the steps you need to take to save an email in FocalScope as a file on your computer. Tutorial In the message list, select th...
Sometimes the only uniquely identifiable information you may have relating to a specific email may be contained in an Internal Note attached to the e...