How to resend previously jammed emails

Connection problems, expired authentication credentials on the mail server, misconfiguration, and even an improperly formatted email address can caus...

How to restrict and preload Ticket Categories for a folder

FocalScope allows you to configure preloaded Category Templates to simplify the ticket categorization process. This article details how to:Restrict...

How to reuse FocalScope emails to answer repeat queries

If you have meticulously constructed an email with clear instructions and example images, you may wish to reuse it again in future because of the tim...

How to reveal the BCC field

This article demonstrates how to reveal the normally hidden BCC field when composing a new email message.Tutorial Revealing the BCC fieldIn the em...

How to run the Setup Wizard on established FocalScope instances

The initial configuration for new FocalScope instances is done through the Setup Wizard. What is not commonly known is that the Setup Wizard can be u...

How to safeguard emails from potentially dangerous content

FocalScope (just like most other email clients) will block 'potentially harmful' content in emails (images from the internet, active code, etc.). Thi...

How to save an email in FocalScope as a file

This article details the steps you need to take to save an email in FocalScope as a file on your computer.TutorialIn the message list, select the ...

How to search for tickets, notes, and chats using the FocalScope Finder tool

Keeping track of individual messages in a tidal wave of support and other queries can prove to be a handful. To help you find the email, ticket, note...

How to search Internal Notes attached to emails

Sometimes the only uniquely identifiable information you may have relating to a specific email may be contained in an Internal Note attached to the e...

How to set / enforce global font size and style globally

This article details how administrators can set or enforce font size and style for all agents (overriding their personal font settings, if necessary)...