Email Ticketing
Because of the relationship between emails and tickets, dragging and dropping either in FocalScope requires a degree of planning and precision. Email...
Should users wish to keep copies of FocalScope emails on their workstations or share FocalScope emails with other email applications, they can drag &...
Whenever customers call in with a problem that requires a trouble ticket to be opened for them, the Post-to-Folder account in FocalScope allows agent...
When text is pasted into the Thick Client email editor, hyperlinks are not automatically created (highlighted in blue in Figure 1 ). This behavior is...
Email servers can occasionally send duplicated emails to FocalScope. This can be a source of annoyance and cause agents to make costly mistakes: e.g....
Email Processing Rules can significantly reduce the time and effort required to track and sort incoming emails. FocalScope allows Email Processing ru...
To perform drag-and-drop, reply, and other commands on search results, do the following: In the [Main toolbar], click the [Find] button Configure you...
FocalScope stores your message-list views (column widths, last view used, and so on) even when you reload the UI using Ctrl+F8 . This article details...
FocalScope supports pasting files and images from the system clipboard directly to FocalScope emails and the FocalScope Document Center. This article...
The 'recall email' function is a popular function Outlook, but it only works in environments where Outlook and Exchange are in native communication. ...