How to enable automatic hyperlink detection in Thick Client

When text is pasted into the Thick Client email editor, hyperlinks are not automatically created (highlighted in blue in Figure 1 ). This behavior is...

How to enable email duplication detection and suppression in FocalScope

Email servers can occasionally send duplicated emails to FocalScope. This can be a source of annoyance and cause agents to make costly mistakes: e.g....

How to enable personal Email Processing Rules

Email Processing Rules can significantly reduce the time and effort required to track and sort incoming emails. FocalScope allows Email Processing ru...

How to properly paste Excel (or other) tables into FocalScope emails

This article details how to add a new line before and / or after an Excel table pasted into a FocalScope email.Tutorial Adding a new line before / ...

How to quickly reset your message-list views

FocalScope stores your message-list views (column widths, last view used, and so on) even when you reload the UI using Ctrl+F8 . This article details...

How to rapidly attach files and images to emails in FocalScope

FocalScope supports pasting files and images from the system clipboard directly to FocalScope emails and the FocalScope Document Center. This article...

How to 'recall' an email in FocalScope

The 'recall email' function is a popular function Outlook, but it only works in environments where Outlook and Exchange are in native communication. ...

How to recreate your signature in FocalScope

When moving from another email client to FocalScope, you may wish to keep your email signature as it appeared in the previous system. FocalScope make...

How to relocate masses of tickets in FocalScope

When restructuring folders in FocalScope, you may need to move masses of tickets from one folder to another. This article details how tickets in Foca...

How to remind other agents (with pop-ups) about ticketing events

This article details how a manager or supervisor can set up reminders to display as popups for certain agents, whenever certain ticketing events occu...