Email Ticketing
FocalScope hotkeys can help you accomplish routine tasks with a minimal amount of clicks and mouse movements. This article details how to assign tick...
You may wish to alter the ticket number format of tickets in FocalScope to promote your branding purposes or improved ticket identification. You can ...
FocalScope is totally dependent on the correct credentials being provided for each email account to authenticate against the mail server and send / r...
FocalScope's Auto Responder is superb for reducing average response times and automatically sending key information to incoming customer queries. The...
FocalScope can automatically assign incoming tickets to available agents with its automated Ticket Queues. This process reduces both the average resp...
Categories serve as multi-level labels that can be added to tickets and Live Chat sessions to tag them for later extraction to reports in the Repo...
FocalScope's Ticket Queue Equalizer runs independently of FocalScope's Ticket Queues. It is typically used to override maximum length of ticket queue...
FocalScope Virtual Search folders are designed to help you effortlessly access the results from your most frequently used search criteria. Virtual Se...
A mailing list is a convenient way of storing several emails in a list and loading that list into an email for mass dispatch. FocalScope mailing list...
FocalScope Standard Responses are predefined email messages used to answer common queries. However, FocalScope includes Placeholders to make Focal...