Email Ticketing
Autoresponses are a reliable and consistent way to communicate to your customers that you have received their emails. Autoresponses can be configured...
FocalScope indicates message status, type, and other information through the use of icons. This article will detail what each of the FocalScope Email...
FocalScope Reminders are excellent for keeping track of sidelined tasks that will require focus in the near future. Email reminders are sent through ...
This feature will help the FocalScope support team to address more effective the slow performance issues the FocalScope system may have. The process ...
FocalScope is fully compatible with the Google Chrome browser. For optimal performance and functionality, it is highly recommended that FocalScope be...
You will encounter a few different kinds of articles in the knowledge base. This article is intended to help you understand essential FocalScope term...
FocalScope's SLA engine utilizes two components to give you precise tracking and predictable escalation of your SLA-dependent tickets. This article d...
Ideally, agents should only have visibility over folders that are pertinent to their work. Over time, agents may need to have access or visibility ov...
This article details how a hyperlink is added to a new email message. Tutorial Adding a hyperlink to an email In the [New message] window, type in ...
There are two ways to delete multiple emails in FocalScope. The first method is by manually selecting multiple emails and deleting them in the wor...