Email Ticketing

FocalScope allows the use of a single user account on Microsoft Office365 to get access to both personal and shared mail boxes on Office365 Setup in...

As employees leave your company, you may decide to delete their FocalScope user account. In most systems, this would mean the deletion of every email...

FocalScope-SugarCRM integration allows you to archive emails in FocalScope as objects in SugarCRM. This article will detail how to configure and use ...

Standard Responses , Autoresponders , working-hours and SLA profiles , and Ticket Queues , are core features upon which other features rely on. It is...

In the event that the FocalScope user account of an ex-employee is deleted, all personal folders belonging to that account will become inaccessible. ...

This article details how the format of the from field can be changed for both personal and shared folders. Tutorial Changing the 'from' field format...

 FocalScope has many features dedicated to communicating to customers what is happening to their enquiries. Another of these is the Acknowledgment ...

During public / company holidays, you may wish to communicate a festive message to customers and notify them of any company closure during the holida...

This article details how to set the default spellchecker language in the Thick Client as well as how to temporarily set the spellchecker to a differe...

Under certain occasions, the need may arise to delay outgoing emails for quality-checking purposes by agents or their superiors. This article details...