Accessing emails of deleted users in FocalScope

As employees leave your company, you may decide to delete their FocalScope user account. In most systems, this would mean the deletion of every email...

Archiving FocalScope Emails to SugarCRM

FocalScope-SugarCRM integration allows you to archive emails in FocalScope as objects in SugarCRM. This article will detail how to configure and use ...

Best practices for (re)configuring core FocalScope features

Standard Responses , Autoresponders , working-hours and SLA profiles , and Ticket Queues , are core features upon which other features rely on. It is...

Can I still access the emails of a deleted FocalScope user account?

In the event that the FocalScope user account of an ex-employee is deleted, all personal folders belonging to that account will become inaccessible. ...

Configuring a holiday Auto-Responder

During public / company holidays, you may wish to communicate a festive message to customers and notify them of any company closure during the holida...

Configuring the spellchecker in the Thick Client

This article details how to set the default spellchecker language in the Thick Client as well as how to temporarily set the spellchecker to a differe...

Delaying outgoing emails for quality-checking purposes

Under certain occasions, the need may arise to delay outgoing emails for quality-checking purposes by agents or their superiors. This article details...

Displaying hidden or inaccessible folders in FocalScope

If you have hidden folders in your workspace, you may eventually want to display them again if you need to access the folder contents. Perhaps you re...

FAQ - How do I add a hyperlink to a new email?

This article details how a hyperlink is added to a new email message.Tutorial Adding a hyperlink to an emailIn the [New message]  window, type in ...

FAQ - How to 'recall' an email in FocalScope

The 'recall email' function is a popular function Outlook, but it only works in environments where Outlook and Exchange are in native communication. ...