Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Recordings Archiving

    FSVM Configuration of Recording Archiving

    Please consider to change the FSVM configuration only as the last resort. Most likely you will never have to change it. Configuration files The defa...

    Recording Archive Format

    Archive is is just a folder with single monitor  subfolder. Call files Every archived call recording represented by one or two files: xxxxxxxx-xxx...

    Recording Archiving

    Recording archiving is part of FocalScope PBX software that moves audio files from the spool folder to some external media like an external disk, a n...

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