Troubleshooting
Error Message Users hear "Anonymous Calls are not allowed." when making outgoing call Cause User have not logged in to the phone. Solution ...
Error Message When attempting to login or making IDD calls, user is prompted "Please enter password followed by the # key" but entering password r...
Error Message User hear "The number you have dialed cannot be recognized." when attempting an outgoing call. Cause The number pattern is not i...
Error Message Users hear "The phone has already been taken by another agent." when attempting to login to a phone. Cause Another extension is a...
Verify that Greeting is set correctly. There is a default Greeting "Leave a message" that will play the below message. "Please leave your contact...
Go to the Agent Properties and verify that Configure voicemail is checked. Press the Edit button and verify that the email destination is correct...