"Anonymous calls are not allowed."

Error Message Users hear "Anonymous Calls are not allowed." when making outgoing callCause User have not logged in to the phone. Solution ...

"Password Incorrect"

Error Message When attempting to login or making IDD calls, user is prompted  "Please enter password followed by the # key" but entering password r...

"The number you have dialed cannot be recognized."

Error Message User hear "The number you have dialed cannot be recognized." when attempting an outgoing call. Cause The number pattern is not i...

"The phone has already been taken by another agent."

Error Message Users hear "The phone has already been taken by another agent." when attempting to login to a phone.Cause Another extension is a...

No instruction prompted when leaving Voicemail

Verify that Greeting is set correctly. There is a default Greeting "Leave a message" that will play the below message."Please leave your contact...

Voicemail to Email Related Issues

Go to the Agent Properties and verify that Configure voicemail is checked.Press the Edit button and verify that the email destination is correct...