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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Call Log

    Call Log - General

    Call Log To view call logs, go to Call Log in the telephony Menu. On the panel, you will be able to see a summary of calls. Each call with show ...

    Creating Call Disposition forms in FocalScope

    Call Disposition is an effective tool that can improve call centers productivity by allowing agents to fill out all the important information about a...

    Disposition

    Call Log - Disposition Selecting disposition will open pop up a window with contact detail, ticket assignment and form. If the call already has a ...

    Missed Incoming

    Call Log - Missed Incoming To view miss calls, go to Call Log, missed incoming in the telephony Menu. This will filter all missed calls from your ...

    Voice Messages

    Call Log - Voice Messages To view voice messages, go to Call Log > Voice messages in the telephony Menu. This will filter all missed calls that ...

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