Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Call Flow

    Conference

    Call Flow - Conference To modify or create new Conference, go to Conference in the telephony Menu Both creating new and editing will open a pop...

    Dial Groups

    Call Flow - Dial Groups To modify or create new Dial Groups, go to Call Flow > Dial Groups in the telephony Menu General Tab Both creating new...

    Dial Scripts

    Call Flow - Dial Scripts To modify or create new Dial Script, go to Dial Script in the telephony Menu. Double click on an existing script to mod...

    IVR

    Call Flow - IVR To modify or create new IVR, go to Call Flow > IVR in the telephony Menu. General Tab Both creating new and editing will open ...

    Listed Numbers

    Call Flow - Listed Numbers To modify or create new listed numbers entry, go to Call Flow > Listed numbers in the Telephony Menu When creating a ...

    Listed numbers in rules

     Listed folders in rules Listed folders have no built-in meaning and priorities by themselves, that depends on how rules are programmed by the syste...

    Queues - Inbound

    Call Flow - Queues - Inbound To modify or create new queues, go to Call Flow > Queues - Inbound in the telephony Menu General Tab There are a f...

    Queues - Outbound

    Call Flow - Queues - Outbound General Tab To modify or create new outbound queues, go to Queues - Outbound in the telephony Menu There are a fe...

    Routing - Incoming

    Call Flow - Routing - Incoming To modify or create new call routing, go to Routing - Incoming in the Telephony Menu. Double click on an existing ...

    Routing - Outgoing

    Call Flow - Routing - Outgoing To modify or create new call routing, go to Call Flow > Routing - Outgoing in the Telephony Menu. Double click on an...

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