Conference

Call Flow - ConferenceTo modify or create new Conference, go to Conference in the telephony Menu Both creating new and editing will open a pop...

Dial Groups

Call Flow - Dial GroupsTo modify or create new Dial Groups, go to Call Flow > Dial Groups in the telephony MenuGeneral TabBoth creating new...

Dial Scripts

Call Flow - Dial ScriptsTo modify or create new Dial Script, go to Dial Script in the telephony Menu. Double click on an existing script to mod...

IVR

Call Flow - IVRTo modify or create new IVR, go to Call Flow > IVR in the telephony Menu.General TabBoth creating new and editing will open ...

Listed Numbers

Call Flow - Listed NumbersTo modify or create new listed numbers entry, go to Call Flow > Listed numbers in the Telephony Menu When creating a ...

Queues - Inbound

Call Flow - Queues - InboundTo modify or create new queues, go to Call Flow > Queues - Inbound in the telephony MenuGeneral TabThere are a f...

Queues - Outbound

Call Flow - Queues - OutboundGeneral TabTo modify or create new outbound queues, go to Queues - Outbound in the telephony Menu There are a fe...

Routing - Incoming

Call Flow - Routing - IncomingTo modify or create new call routing, go to Routing - Incoming in the Telephony Menu.Double click on an existing ...

Routing - Outgoing

Call Flow - Routing - OutgoingTo modify or create new call routing, go to Call Flow > Routing - Outgoing in the Telephony Menu.Double click on an...

Voicemail

Call Flow - VoicemailTo create a new voicemail box or modify an existing voicemail box, Go to Telephony Screen > Call Flow > VoicemailDouble clic...