How-To / FAQs
How do i set specific Music On Hold for an inbound queue? To assign music on hold for a specific queue,, go to Call Flow > Queues - Inbound in the t...
How Do I Check Logs? Dial Log To see an dial log of the call, Right Click on a Call Log entry and select dial Log Dial Log will show information re...
How do i create new or update existing sound files? Please follow the steps below to upload a new sound file or update existing sound files: 1) Go ...
How do i enable voicemails for internal calls? To enable voicemail for internal calls, go to Telephony Screen > Call Flow. Check on "Enable voic...
How do i manage call log Permission In Workspace? Right click on call logs in the telephony screen and select properties. In the security Tab....
How do i manage queue permissions? To manage a queue permission, follow the steps below: 1) For Incoming Queue: Go to Telephony > Queues - Inbound....
How do i record sound file on a SIP Device? Starting the recording is fairly simple. Note that you will need to login to Focalscope with a supervisor...
Setup miss call notification There are 2 components that you will need to be familiar with. 1) Email Template - This is to create a template for ...
What is a sound resource group? How do i use it? Resource group is to link up multiple sound file to play one after the other. To modify or upload ...
LAB TIME: 45 Minutes Drawing out the call flow and understanding the requirements Below is an example of a common call flow project. In this tutorial...