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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    How-To / FAQs

    How-To: How Do I Check Logs?

    How Do I Check Logs? Dial Log To see an dial log of the call, Right Click on a Call Log entry and select dial Log Dial Log will show information re...

    How-To: How do i create new or update existing sound files?

    How do i create new or update existing sound files? Please follow the steps below to upload a new sound file or update existing sound files: 1) Go ...

    How-To: How do i enable voicemails for internal calls?

    How do i enable voicemails for internal calls? To enable voicemail for internal calls, go to Telephony Screen > Call Flow. Check on "Enable voic...

    How-To: How do i manage call log Permission In Workspace?

    How do i manage call log Permission In Workspace? Right click on call logs in the telephony screen and select properties. In the security Tab....

    How-To: How do i manage queue permissions?

    How do i manage queue permissions? To manage a queue permission, follow the steps below:  1) For Incoming Queue: Go to Telephony > Queues - Inbound....

    How-To: How do i record sound file on a SIP Device?

    How do i record sound file on a SIP Device? Starting the recording is fairly simple. Note that you will need to login to Focalscope with a supervisor...

    How-To: How do i set specific Music On Hold for an inbound queue?

    How do i set specific Music On Hold for an inbound queue? To assign music on hold for a specific queue,, go to Call Flow > Queues - Inbound in the te...

    How-To: What are the difference between the queue ring strategies?

     What are the difference between the queue ring strategies? Available Ring Strategy: Ring All - Rings all phones at the same time. Fewest Ans...

    How-To: What is a sound resource group? How do i use it?

    What is a sound resource group? How do i use it? Resource group is to link up multiple sound file to play one after the other. To modify or upload ...

    Tutorial: Step-by-step guide on configuring a call flow.

    LAB TIME: 45 Minutes Drawing out the call flow and understanding the requirements Below is an example of a common call flow project. In this tutorial...

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