FocalScope Knowledge Base - Help Desk Ticket System

FocalScope Help

•	How-To: How Do I Check Logs? How Do I Check Logs? Dial LogTo see an dial log of the call, Right Click on a Call Log entry and select dial LogDial Log will show information re...
•	How-To: How do i create new or update existing sound files? How do i create new or update existing sound files?Please follow the steps below to upload a new sound file or update existing sound files:1) Go ...
•	How-To: How do i enable voicemails for internal calls? How do i enable voicemails for internal calls?To enable voicemail for internal calls, go to Telephony Screen > Call Flow.Check on "Enable voic...
•	How-To: How do i manage call log Permission In Workspace? How do i manage call log Permission In Workspace?Right click on call logs in the telephony screen and select properties.In the security Tab....
•	How-To: How do i manage queue permissions? How do i manage queue permissions?To manage a queue permission, follow the steps below: 1) For Incoming Queue:Go to Telephony > Queues - Inbound....
•	How-To: How do i record sound file on a SIP Device? How do i record sound file on a SIP Device?Starting the recording is fairly simple. Note that you will need to login to Focalscope with a supervisor...
•	How-To: How do i set specific Music On Hold for an inbound queue? How do i set specific Music On Hold for an inbound queue?To assign music on hold for a specific queue,, go to Call Flow > Queues - Inbound in the te...
•	How-To: What are the difference between the queue ring strategies? What are the difference between the queue ring strategies?Available Ring Strategy:Ring All - Rings all phones at the same time.Fewest Ans...
•	How-To: What is a sound resource group? How do i use it? What is a sound resource group? How do i use it?Resource group is to link up multiple sound file to play one after the other. To modify or upload ...
•	Tutorial: Step-by-step guide on configuring a call flow. LAB TIME: 45 Minutes Drawing out the call flow and understanding the requirementsBelow is an example of a common call flow project.In this tutorial...