Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Call Setup

    Enquiry Forms

    Call Setup - Enquiry Forms To modify or create new Enquiry Form, go to Call Setup > Enquiry Forms in the telephony Menu. Both creating new and ...


    Call Setup To modify  Call Setup, go to Call Setup in the telephony Menu In this option, there are some global settings to set. Ignore voice ...

    Integration - Call API

     Overview Integration   →   Call API   supports initiating a call and downloading of call recording via HTTP requests:   Dial parameters outbound...

    Integration - Call Events

     Overview Telephony module supports reporting of call events to 3rd party HTTP endpoints via web hooks registered with the rule action   Set URL to ...

    Working Hours

    Call Setup - Working Hours To configure Working Hours, Go to Call Setup > Working Hours. Both creating new and editing will open a popup screen....

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