Agents
Agent Properties
Agents Properties General Tab To modify or create new agent, go to Agent in the telephony menu Both creating new and editing will open a popup ...
Monitor
Agents - Monitor To monitor Agent status, go to Agents > Monitor in the telephony Menu.
Pause Codes
Agents - Pause Codes To modify or create new Pause Code, go to Agents > Pause Codes in the telephony Menu. Both creating new and editing will o...
Pickup Groups
Agents - Pickup Groups To modify or create new Pickup groups, go to Agents > Pickup Groups in the telephony Menu. Both creating new and editing...
Status Logs
Agents - Status Logs To view status logs of agents, go to Agent > Status Log in the telephony menu You will be able to see a list of agent's st...