Agent Properties

Agents Properties General TabTo modify or create new agent, go to Agent in the telephony menu Both creating new and editing will open a popup ...

Monitor

Agents - MonitorTo monitor Agent status, go to Agents > Monitor in the telephony Menu.

Pause Codes

Agents - Pause CodesTo modify or create new Pause Code, go to Agents > Pause Codes in the telephony Menu. Both creating new and editing will o...

Pickup Groups

Agents - Pickup GroupsTo modify or create new Pickup groups, go to Agents > Pickup Groups in the telephony Menu. Both creating new and editing...

Status Logs

Agents - Status LogsTo view status logs of agents, go to Agent > Status Log in the telephony menuYou will be able to see a list of agent's st...