Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Agents

    Agent Properties

    Agents Properties General Tab To modify or create new agent, go to Agent in the telephony menu Both creating new and editing will open a popup ...

    Monitor

    Agents - Monitor To monitor Agent status, go to Agents > Monitor in the telephony Menu.

    Pause Codes

    Agents - Pause Codes To modify or create new Pause Code, go to Agents > Pause Codes in the telephony Menu. Both creating new and editing will o...

    Pickup Groups

    Agents - Pickup Groups To modify or create new Pickup groups, go to Agents > Pickup Groups in the telephony Menu. Both creating new and editing...

    Status Logs

    Agents - Status Logs To view status logs of agents, go to Agent > Status Log in the telephony menu You will be able to see a list of agent's st...

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