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Agent Properties
Agents Properties General TabTo modify or create new agent, go to Agent in the telephony menu Both creating new and editing will open a popup ... |
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Monitor
Agents - MonitorTo monitor Agent status, go to Agents > Monitor in the telephony Menu. |
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Pause Codes
Agents - Pause CodesTo modify or create new Pause Code, go to Agents > Pause Codes in the telephony Menu. Both creating new and editing will o... |
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Pickup Groups
Agents - Pickup GroupsTo modify or create new Pickup groups, go to Agents > Pickup Groups in the telephony Menu. Both creating new and editing... |
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Status Logs
Agents - Status LogsTo view status logs of agents, go to Agent > Status Log in the telephony menuYou will be able to see a list of agent's st... |