Telephony General
Queue Monitor
Dashboard - Queue Monitor To access Queue Monitor, click on the arrow beside the telephony dashboard and select queue monitor. A Summary Dashboar...
Telephony Reports
Telephony Reports Focalscope Telephony has 3 reports by default that is built by Excel with Pivot tables. Note: that for full report feature, you w...
Telephony Screen
Telephony Module To access the telephony module, go to Screen > Telephony . You must be allowed access your administrator before you can see this opt...