Queue Monitor

Dashboard - Queue MonitorTo access Queue Monitor, click on the arrow beside the telephony dashboard and select queue monitor.A Summary Dashboar...

Telephony Reports

Telephony ReportsFocalscope Telephony has 3 reports by default that is built by Excel with Pivot tables.Note: that for full report feature, you w...

Telephony Screen

Telephony ModuleTo access the telephony module, go to Screen > Telephony . You must be allowed access your administrator before you can see this opt...