Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Telephony General

    Queue Monitor

    Dashboard - Queue Monitor To access Queue Monitor, click on the arrow beside the telephony dashboard and select queue monitor. A Summary Dashboar...

    Telephony Reports

    Telephony Reports Focalscope Telephony has 3 reports by default that is built by Excel with Pivot tables. Note: that for full report feature, you w...

    Telephony Screen

    Telephony Module To access the telephony module, go to Screen > Telephony . You must be allowed access your administrator before you can see this opt...

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