Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Agent-to-Agent Chat - Jabber

    How to allow Jabber pop-ups in Internet Explorer

    For those who, due to technical reasons, have to use FocalScope through Internet Explorer and not the Thin Client, the pop-up blocker of the browser ...

    How to restore Jabber chat functionality

    When agents complain that they can't see each other in Jabber, the issue can be resolved by recreating the Jabber shared groups. It is also recommend...

    The benefits of Jabber chat and how to set it up

    FocalScope offers you an additional internal communication channel which is faster than email: Jabber chat. FocalScope's implementation of Jabber cha...

    Related articles

    Let us help

    If you have any questions, or need further support, please don’t hesitate to reach out.