Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Live Chat for Website

    How to use custom Live Chat UI templates

    When presenting FocalScope's Live Chat feature to customers and prospects that visit your website, you may wish to alter the default Live Chat UI tem...

    The importance of the System Email Account for Live Chat

    The Live Chat module--like many other features in FocalScope--relies on the System Email Account to send email notifications. If the System Email Acc...

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