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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

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    Prevent the automatic translation of Live Chat UI buttons

    FocalScope's translation module will automatically translate your FocalScope Live Chat UI templates when they need to be presented in different langu...

    The importance of the System Email Account for Live Chat

    The Live Chat module--like many other features in FocalScope--relies on the System Email Account to send email notifications. If the System Email Acc...

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