A note regarding the design of custom Live Chat UI templates

Because live chat is such a prolific tool now, often live chat users need the service provided to them in their local or regional language.  Dependin...

Archiving FocalScope Live Chats to SugarCRM

FocalScope-SugarCRM integration allows you to archive Live Chats in FocalScope as objects in SugarCRM. This article will detail how to configure and ...

Enabling explicit confirmation of closed chats

Normally, when a customer / prospect closes a chat session, the chat session subsequently closes for the attending Live Chat agent; this is done in t...

How to add an agent's picture to Live Chat

For that added personal touch, you may wish to display agents' actual pictures in Live Chat sessions with customers. This article details how to uplo...

How to configure a FocalScope Live Chat group

To use FocalScope's Live Chat feature you first need to create a Live Chat group comprised of agents to attend to all incoming chat requests from cus...

How to configure and use FocalScope's Live Chat Categories

Categories serve as multi-level labels that can be added to tickets and Live Chat sessions to tag them for later extraction to reports in the Repo...

How to integrate FocalScope's Live Chat into your website

FocalScope's Live Chat module is a total-package chat system designed to help you communicate with customers directly from your website. This article...

How to manually translate Live Chat UI elements

When using FocalScope's Live Chat feature, it is often necessary to translate the Live Chat UI elements to accommodate regional languages. The transl...

How to prevent the automatic translation of Live Chat UI template buttons

FocalScope's translation module will automatically translate your FocalScope Live Chat UI templates when they need to be presented in different langu...

How to search for info inside Live Chat conversations

Because FocalScope logs all Live Chat conversations in its database, it is easy to look up specific information contained in those conversations betw...