Live Chat for Website
Because live chat is such a prolific tool now, often live chat users need the service provided to them in their local or regional language. Dependin...
FocalScope-SugarCRM integration allows you to archive Live Chats in FocalScope as objects in SugarCRM. This article will detail how to configure and ...
Normally, when a customer / prospect closes a chat session, the chat session subsequently closes for the attending Live Chat agent; this is done in t...
For that added personal touch, you may wish to display agents' actual pictures in Live Chat sessions with customers. This article details how to uplo...
To use FocalScope's Live Chat feature you first need to create a Live Chat group comprised of agents to attend to all incoming chat requests from cus...
Categories serve as multi-level labels that can be added to tickets and Live Chat sessions to tag them for later extraction to reports in the Repo...
FocalScope's Live Chat module is a total-package chat system designed to help you communicate with customers directly from your website. This article...
When using FocalScope's Live Chat feature, it is often necessary to translate the Live Chat UI elements to accommodate regional languages. The transl...
Because FocalScope logs all Live Chat conversations in its database, it is easy to look up specific information contained in those conversations betw...
When presenting FocalScope's Live Chat feature to customers and prospects that visit your website, you may wish to alter the default Live Chat UI tem...