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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Mobile App

    Concept introduction - the FocalScope Mobile Client

    The FocalScope Mobile Client allows agents to receive and reply to emails from their office FocalScope instance, directly on their mobile device. Age...

    Configuring data synchronization for the FocalScope Mobile Client

    This article details how to configure data synchronization between your office FocalScope and the FocalScope Mobile Client. Prerequisites Concept in...

    Downloading the FocalScope Mobile Client (Android devices)

    You can download the FocalScope Mobile Client for Android devices from either Google Play  or directly from your desktop FocalScope instance. This ar...

    Downloading the FocalScope Mobile Client (Apple devices)

    The FocalScope Mobile Client is available for both Apple's iPhone and iPad as an application on the iTunes App Store. Tutorial How to download the M...

    Draft - How to use click-to-dial in the FocalScope Mobile Client

    The FocalScope Mobile Client allows users to call any contact they have stored in FocalScope using either the dialer on their mobile device. This art...

    How to hide a folder in the FocalScope Mobile Client

    If you feel yourself overwhelmed or distracted by notifications from a specific ticketbox, you can hide the ticketbox and only focus on critical fold...

    Mobile Client settings and how they affect data synchronization

    Several options are provided for users to customize their experience with the Mobile Client. Users can also control how much data they wish to synchr...

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