On Premise Installation
This article details how to configure FocalScope's reporting module to pull data from a shadow backup copy of the FocalScope database. You can downl...
If you are using the On-Premise edition of FocalScope and you want to use custom Live Chat UI templates, then you need to enable the custom UI extens...
In order to successfully perform a disaster recovery or migration of your FocalScope on-premise instance, you will first need to back up your Foca...
For any add-on FocalScope modules (e.g., the Knowledge Base module) to function correctly and reliably, you need to have or set the self-referencing ...
You can choose to install your FocalScope license key during the initial setup and installation of your FocalScope instance or during the 30-day tria...
FocalScope is, for the most part, a database layer, and, as such, the performance of the FocalScope application is 99% dependent on the performance o...
As your needs change you may wish to alter the core configuration of your FocalScope instance. A good example is to update database parameters after ...
FocalScope's search feature relies on the Full-Text Search SQL Server component to be installed and working. If the Full-Text Search component is not...
To log into and configure a new FocalScope instance requires using the Administrator account. This article details where to get the administrator acc...
Installing FocalScope on your own server is a straightforward affair, but FocalScope has some dependencies that need to be installed and configured i...