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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    On Premise Installation

    Configuring the reporting module to pull data from a shadow backup database

    This article details how to configure FocalScope's reporting module to pull data from a shadow backup copy of the FocalScope database. You can downl...

    How to backup and restore your FocalScope SQL database

     In order to successfully perform a disaster recovery or migration of your FocalScope on-premise instance, you will first need to back up your Foca...

    How to configure the FocalScope server self-referencing URL

    For any add-on FocalScope modules (e.g., the Knowledge Base module) to function correctly and reliably, you need to have or set the self-referencing ...

    How to enable custom UI extensions in FocalScope (On-Premise edition)

    If you are using the On-Premise edition of FocalScope and you want to use custom Live Chat UI templates, then you need to enable the custom UI extens...

    How to install a FocalScope license key

    You can choose to install your FocalScope license key during the initial setup and installation of your FocalScope instance or during the 30-day tria...

    How to properly operate a self-hosted FocalScope instance

    FocalScope is, for the most part, a database layer, and, as such, the performance of the FocalScope application is 99% dependent on the performance o...

    How to reconfigure or repair a FocalScope instance

    As your needs change you may wish to alter the core configuration of your FocalScope instance. A good example is to update database parameters after ...

    How to restore Full-Text Search functionality in FocalScope

    FocalScope's search feature relies on the Full-Text Search SQL Server component to be installed and working. If the Full-Text Search component is not...

    Logging into your new FocalScope instance for the first time

    To log into and configure a new FocalScope instance requires using the Administrator account. This article details where to get the administrator acc...

    On-premise FocalScope installation - Scenario: SQL Express installed on the same server as FocalScope

    Installing FocalScope on your own server is a straightforward affair, but FocalScope has some dependencies that need to be installed and configured i...

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