Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    On Premise Installation

    Configuring the reporting module to pull data from a shadow backup database

    This article details how to configure FocalScope's reporting module to pull data from a shadow backup copy of the FocalScope database. You can downl...

    Enable custom UI extensions in FocalScope (On-Premise)

    If you are using the On-Premise edition of FocalScope and you want to use custom Live Chat UI templates, then you need to enable the custom UI extens...

    How to backup and restore your FocalScope SQL database

     In order to successfully perform a disaster recovery or migration of your FocalScope on-premise instance, you will first need to back up your Foca...

    How to configure the FocalScope server self-referencing URL

    For any add-on FocalScope modules (e.g., the Knowledge Base module) to function correctly and reliably, you need to have or set the self-referencing ...

    How to install a FocalScope license key

    You can choose to install your FocalScope license key during the initial setup and installation of your FocalScope instance or during the 30-day tria...

    How to properly operate a self-hosted FocalScope instance

    FocalScope is, for the most part, a database layer, and, as such, the performance of the FocalScope application is 99% dependent on the performance o...

    How to reconfigure or repair a FocalScope instance

    As your needs change you may wish to alter the core configuration of your FocalScope instance. A good example is to update database parameters after ...

    How to restore Full-Text Search functionality in FocalScope

    FocalScope's search feature relies on the Full-Text Search SQL Server component to be installed and working. If the Full-Text Search component is not...

    Logging into your new FocalScope instance for the first time

    To log into and configure a new FocalScope instance requires using the Administrator account. This article details where to get the administrator acc...

    On-premise Installation - SQL Express on the same server

    Installing FocalScope on your own server is a straightforward affair, but FocalScope has some dependencies that need to be installed and configured i...

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