Configuring the reporting module to pull data from a shadow backup database

This article details how to configure FocalScope's reporting module to pull data from a shadow backup copy of the FocalScope database.You can downl...

Download preconfigured Thick Client from FocalScope login page

The FocalScope Thick Client improves performance, reduces the resource drain on the system, and adds other time-saving features, such as drag-and-dro...

How to access and modify the Thick Client file download options

The FocalScope Thick Client's file download options control everything from which program open's a particular file type to where files are downloaded...

How to backup and restore your FocalScope SQL database

In order to successfully perform a disaster recovery or migration of your FocalScope on-premise instance, you will first need to back up your Foca...

How to configure the FocalScope server self-referencing URL

For any add-on FocalScope modules (e.g., the Knowledge Base module) to function correctly and reliably, you need to have or set the self-referencing ...

How to download, configure, and update the FocalScope Thick Client

The FocalScope Thick Client improves performance, reduces the resource drain on the system, and adds other time-saving features, such as drag-and-dro...

How to enable custom UI extensions in FocalScope (On-Premise edition)

If you are using the On-Premise edition of FocalScope and you want to use custom Live Chat UI templates, then you need to enable the custom UI extens...

How to install a FocalScope license key

You can choose to install your FocalScope license key during the initial setup and installation of your FocalScope instance or during the 30-day tria...

How to prime the FocalScope Thick Client msi for deployment

Before the FocalScope Thick Client msi can be used in your Group Policy and deployed to multiple users, it should be 'branded' with the URL for your ...

How to properly operate a self-hosted FocalScope instance

FocalScope is, for the most part, a database layer, and, as such, the performance of the FocalScope application is 99% dependent on the performance o...