Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.


    Create SLA Profiles

     SLA profiles are created to alert you to the status of your SLA responsibilities. These alerts can be periodic reminders, warnings about approachin...

    Create SLA Working Hours Profiles

     You can configure working hour profiles to tell the system when to trigger SLAs and escalations. Triggering will only occur during the working hour...

    FocalScope SLA - fillter by folder and agent

    Tutorial on how to apply agent and folder filter for your SLA folders Setup your SLA folders Follow this guide to setup your SLA folders Apply ...

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