Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Agent-to-Agent Chat - Jabber

    Add a Jabber Contact

    This lesson teaches you to add other users to your list of jabber contacts.   Click on the [Add Contact] button as shown.   If you know the Jabbe...

    Broadcast Message to Multiple Users

     Jabber allows you to broadcast a messages to multiple users. Follow the steps below to send a message to remind or pass an information to 2 or more...

    Discuss a Message with Another Agent

    This function is especially useful when you need to bring a particular subject to another agent's attention. Simply click the "Discuss" button and th...

    Jabber Contacts and Status

     Jabber is an instant messaging client in FocalScope. Agents are automatically signed into Jabber each time they login to FocalScope. Jabber can als...

    Jabber Settings

     You can set your preference for Jabber by clicking the [Settings] Tab in the Jabber window. Message Options and History   Messaging options: The w...

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