Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Email Ticketing

    Save Search Results

     FocalScope allows user to save their search results, so they are able to locate their e-mail / notes easily and save them the time to re-specify th...

    Search for E-mail Messages

     In FocalScope you can search for e-mails with a variety of search criteria. This lesson will demonstrate how that is done. Assessing the Finder T...

    Signatures

     E-mail signatures can be created for personal use or shared in the system under the [Shared Items] node > [Group Signatures] folder. The ability to...

    Ticket categories

     Categorize allows you to group tickets for a similar purpose together and allows you to generate reports for that category in the Report Center. Se...

    Ticket Status

     Manage your tickets by putting your tickets in the correct state. Ticket that require your attention are in the [Open] tab. Tickets in the [Closed]...

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