Email Ticketing

 The Standard Response library, allows users to store all templates of e-mails or responses commonly used to reply to e-mails. Thing of a informatio...

 In normal situations, any group member can respond to any e-mails within a ticketbox. This function is useful when you want to let the team members...

 Incoming messages are replied to automatically by the auto responders. In order to use auto responders, you'll need to first create a response to b...

 Creating and editing e-mail messages in FocalScope, is as intuitive as in most commercial e-mail applications, though we have included some of our ...

 FocalScope has different message views and filters to help you sort your emails. You can select how you want to view your emails easily using the "...

 FocalScope helps you remember your pending items by allowing you to flag messages and set reminders to remind you of messages that require follow u...

 The [Agent Views] Folder contain personal folders of other agents, which you have been given permission to access. An agent who is given agent vie...

 In this chapter, we will learn about tickets and messages and how to use them for collaboration. This lesson specifically, gives an introduction to...

 The Standard Responses folder stores e-mail message "templates" that agents use frequently. They can be attached as auto responses or used for crea...

 The "Post to folder" function allows you to create internal messages and send them directly to a particular folder. This is useful when an e-mail a...