Access Standard Responses

The Standard Response library, allows users to store all templates of e-mails or responses commonly used to reply to e-mails. Thing of a informatio...

Agent Views

The [Agent Views] Folder contain personal folders of other agents, which you have been given permission to access. An agent who is given agent view...

Assign Tickets to Agents

In normal situations, any group member can respond to any e-mails within a ticketbox. This function is useful when you want to let the team members...

Create Auto Responders

Incoming messages are replied to automatically by the auto responders. In order to use auto responders, you'll need to first create a response to b...

Create or Edit Email Messages

Creating and editing e-mail messages in FocalScope, is as intuitive as in most commercial e-mail applications, though we have included some of our ...

Email View and Filter

FocalScope has different message views and filters to help you sort your emails. You can select how you want to view your emails easily using the "...

Flag Messages for Follow Up

FocalScope helps you remember your pending items by allowing you to flag messages and set reminders to remind you of messages that require follow u...

Introduction to Email Tickets

In this chapter, we will learn about tickets and messages and how to use them for collaboration. This lesson specifically, gives an introduction to...

Manage Standard Responses

The Standard Responses folder stores e-mail message "templates" that agents use frequently. They can be attached as auto responses or used for crea...

Post Message to Folder

The "Post to folder" function allows you to create internal messages and send them directly to a particular folder. This is useful when an e-mail a...