Help center View helpful articles, tutorials and FAQs on the set-up and configuration of the FocalScope omnichannel suite, according to best practice. Search Help center 9Email ticketing 9Troubleshooting The fonts in the interface appear too small and are difficult to readThe text size can be adjusted by pressing Ctrl+ to increase text size and Ctrl- to decrease text size. To reset text to the default size, press Ctrl+0.Figure 1 - Adjusting the interface font size Related articlesWhy can I not see any tickets in the FocalScope message list?Why am I receiving my own emails?Why are FocalScope Reminders not sending notifications via email?Why are incoming emails delayed or not received at all?Why are new tickets not automatically assigned to agents?Why are outgoing emails delayed or not sent at all?FocalScope won't receive emails after recreating email accountsWhen testing an email account, the message ‘Connection refused’ is displayedI can't reply to an email, and I get a warning message from Internet ExplorerHow Outlook and Exchange can prevent FocalScope from receiving emailsStray tickets resulting from ticket formatting changes Let us help If you have any questions, or need further support, please don’t hesitate to reach out. Contact us