Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How to perform drag-and-drop, reply etc. on search results

To perform drag-and-drop, reply, and other commands on search results, do the following:

  1. In the [Main toolbar], click the [Find] button
  2. Configure your search parameters
  3. Use the [Process] button in the finder tool--instead of the [Search] button--to process your search query
  4. You can now perform drag-and-drop, reply, and other commands on the search results


Figure 1 - Using commands on search results




Let us help

If you have any questions, or need further support, please don’t hesitate to reach out.