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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    FAQ - How do I add a hyperlink to a new email?

    This article details how a hyperlink is added to a new email message.


    Adding a hyperlink to an email

    1. In the [New message] window, type in and highlight the text that will be hyperlinked
    2. Click the [Link] button (highlighted in red)
    3. In the [Link] pop up, do as follows:
      1. Set the [Link Type] to [URL]
      2. Set the [Protocol] to match that of the URL you are linking to. E.g., http://, https://, ftp://, ...
      3. Fill in the [URL] to complete the hyperlink
    4. Click [Ok] to create the hyperlink

    Figure 1 - Adding a hyperlink to an email

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