This article details how to configure data synchronization between your office FocalScope and the FocalScope Mobile Client.
By default, only an agent's private folders, contacts, and notes will be synchronized with their mobile device when they first log in to the Mobile Client. To synchronize shared folders (ticketboxes), they need to be explicitly marked in the Mobile Client configuration screen.
To access the Mobile Client configuration screen, do the following:
Push notification helps agents prioritize which folders are more critical, so they can action on them first.
In the same configuration screen, managers and supervisors can synchronize the private folders of the agents they oversee with Agent Views. (Push notification can also be enabled for these folders.)