Selecting FocalScope Data to Synchronize with Your Mobile Device

By default, only an agent's private folders, contacts, and notes will be synchronized with their mobile device when they first log in to the Mobile Client. To synchronize shared folders (ticketboxes), they need to be explicitly marked in the Mobile Client configuration screen.

To access the Mobile Client configuration screen, do the following:

1. In the [Main Menu], select [Configuration > Mobile Client > Configure]
2. Specify the maximum number of emails to synchronize from each folder
3. Specify how far back in time to fetch tickets from the FocalScope server
4. Select which private folders, shared folders, and contact lists you want to have available on your mobile device
5. Tick the second column to enable the bell icon (indicated by the arrows) to enable push notification for that folder

Push notification helps agents prioritize which folders are more critical, so they can action on them first.