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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Configuring the reporting module to pull data from a shadow backup database

    This article details how to configure FocalScope's reporting module to pull data from a shadow backup copy of the FocalScope database.

    You can download a PDF version of this article and the stand-alone diagram in the attachments section at the end of this article.


    Please note, two SQL servers need to be used for the configuration:

    1. An OLTP SQL server hosting the main application database
    2. A Backup SQL server hosting the shadow, read-only database

    Configuration: Report cache resides in the main database

    Conditions to be mindful of in this configuration:

    1. Report data is pulled from the shadow database
    2. Report definitions and report cache (temporary data) are stored in the main transactional database

    SQL server & databases layout (2 SQL servers, 2 databases):

    • OLPT SQL 
      • Main application database. Will also store report cached and temporary  data 
    • Backup SQL 
      • Shadow, read-only database, which will be used to pull data for reporting 

    Figure 1 - Report cache resides in main database


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