Setup in Microsoft Office365:
Office365 allow you to create individual mailboxes as well as shared mailboxes. If you like to connect your shared mailboxes in FocalScope using IMAP, you need to ensure you have a proper setup in Office365.
You have to use the credentials of an Office365 user who has been granted access to the shared mailbox in Office365. Let us say the individual email account is firstname.lastname@example.org and let us assume that the shared mailbox is email@example.com. In order to retrieve the mail from this shared mailbox using IMAP, you use these credentials from firstname.lastname@example.org to access the shared email account email@example.com. The format to connect using IMAP is:
Result: IMAP connection will retrieve emails for the shared email account: firstname.lastname@example.org
Setup in FocalScope:
Tutorial on setting a shared email account by using a personal email address.
Figure 1 - Email setup details