Introducing 2FA and enhanced FocalScope security

Introducing two-factor authentication and our ongoing security and data protection measures in FocalScope.

September 20, 2021

Since the start of the COVID-19 pandemic, working remotely has become the new normal around the world. In response, companies have scrambled IT departments to cope with the change. Whether in the office, at home, or on the go, employees need to be able to access their work from any location without compromising data security.

This trend has prompted the need for heightened security measures, especially when cyber threats are becoming more advanced by the day. As a result, IT leaders are challenged with the imperative to support employees, while ensuring data security at the same time.

Here is where FocalScope truly shines: our secure and flexible contact center software is engineered to be scalable across locations. With FocalScope, companies can easily pivot to hybrid work and enable their customer service agents to work from anywhere securely.

This week, we are introducing two new security enhancements that help further strengthen your resilience against cyber crimes.

Two-factor authentication

As cyber threats evolve, passwords alone are no longer sufficient to prevent hackers from gaining access to devices or sensitive company information, particularly in the case of weak or recycled passwords. To protect against password guessing, we have added two-factor authentication to the system, which allows users to access FocalScope securely by verifying their log-in through an authenticator app on their phones.

Maintaining security with industry best practices

In a digital climate where sophisticated cyber attacks are prevalent, new vulnerabilities constantly emerge. Hence, CIOs and IT leaders need agile solutions that support productive work, and which are prepared for evolving threats.

At FocalScope, we treat security with utmost importance. Recognising that security is not a one and done process, our cybersecurity experts are constantly keeping tabs on security-related issues, news and advisories around the world. To keep it tight at all times, our team continuously updates FocalScope’s security protocols according to industry standards and best practices.

One example is the Open Web Application Security Project (OWASP), a non-profit organisation focused on improving software security. Led by cybersecurity experts, OWASP is one of many sources of security information that help us maintain security at FocalScope.

Scale confidently with security you can trust

Other than helping businesses provide remarkable customer service, we pride ourselves in providing best-in-class security features and protecting our clients’ sensitive data at all times. We are honored that over 3000 of the world’s leading organisations, including governments, schools, hospitals, and telcos, rely on us for data security.

Whether you have 5 or 5000 agents, we have the expertise and infrastructure to support your business goals and security needs. To learn more about our security features, chat with us today.

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