WhiteAway scales up their online business
To engage customers and drive online sales, e-commerce white goods retailer WhiteAway uses FocalScope live chat to address customer enquiries.
Agape deploys 3 contact centers with hybrid model
Once a small team with 15 agents, Agape Connecting People now operates 3 contact centers serving global consumer brands, telco providers and banks.
Top Tours handles emails 3x faster than before
Using FocalScope and its integration with reservation system Amadeus, travel agency Top Tours is able to speed up response rates and handle higher request volumes.
Network Courier streamlines operations
With minimal support, Network Courier integrated FocalScope into their existing software ecosystem seamlessly, using it to improve customer engagement and relationships.
How Radisson Blu boosts handling times
International hotel chain Radisson Blu runs FocalScope to provide unparalleled customer support on email, and process room reservations faster than before.
How Pronto answers 600 calls a day in 3 seconds
Equipped with FocalScope’s suite of omnichannel solutions, call center provider Pronto expanded its range of services to include email, live chat, SMS and Facebook – while ensuring SLAs are met.