by samantha | Mar 1, 2022 | Product, Email ticketing, Live chat, Productivity, Integrations
Home 9What's new at FocalScope 9Email translations Translate incoming and outgoing emails with 100+ languages Translate incoming and outgoing email tickets in the native languages of your global customers—without incurring the additional overheads. March 1,...
by samantha | Feb 14, 2022 | Product, Email ticketing, Productivity, Integrations
Home 9What's new at FocalScope 9Amadeus, Sabre and Travelport integrations Boost TMC productivity with Amadeus, Sabre, Travelport integrations Travel management companies can unlock greater productivity and boost handling times via integrations with global...
by samantha | Dec 1, 2021 | Product, Email ticketing, Voice, Live chat, Messaging, Productivity
Home 9What's new at FocalScope 9Holiday customer service 6 ways to delight customers during the holiday season Delight customers and capture peak sales by managing increased ticket volumes and service expectations during the upcoming holiday season....
by samantha | Oct 13, 2021 | Product, Live chat, Productivity
Home 9What's new at FocalScope 9Introducing chatbots Deflect tickets and automate answers with our new chatbots Leverage our self-learning chatbots like an extra team member. Let them automate basic tasks, provide instant answers, and deflect tickets....
by samantha | Jun 8, 2021 | Product, Email ticketing, Productivity, Integrations
Home 9What's new at FocalScope 9Search within attachments Search within file attachments with our enhanced search tool FocalScope’s enhanced search tool improves accuracy, reduces effort, and allows searching within attachment files. June 8, 2021...
by samantha | May 18, 2021 | Product, Email ticketing, Voice, Productivity
Home 9What's new at FocalScope 9Customer service training Guide to customer service training for new or struggling agents Leverage our built-in customer service training features to coach new or struggling agents for both email and voice support. May 18,...