by samantha | Jul 14, 2022 | Product, Voice, Productivity
Home 9What's new at FocalScope 9Call wait queues Call wait queues: Max queue size, wait time and failovers Configure wait messages, max waiting times, queue size, and failover options. Tailor settings to individual call queues by location, brand, or client...
by samantha | Jul 8, 2022 | Product, Voice, Productivity
Home 9What's new at FocalScope 9Call monitoring Call monitoring 101: Listen, whisper, or barge into live calls Call monitoring enables you to study phone interactions for training new agents, quality checks, and improving your call center service quality and...
by samantha | Jun 28, 2022 | Product, Voice, Productivity
Home 9What's new at FocalScope 9SMS Surveys Measure CSAT and NPS via automatic post-call SMS surveys Capture CSAT and NPS ratings through post-call SMS surveys, and incorporate findings into your daily operations to drive improvements. June 28, 2022 Take it...
by samantha | May 2, 2022 | Product, Voice, Productivity, Integrations
Home 9What's new at FocalScope 9Text-to-speech Create IVRs, greetings and surveys with text-to-speech In a few clicks, convert text to professional phone greetings, nested IVRs, FAQs and surveys using 100+ new text-to-speech languages, accents and styles....
by samantha | Mar 1, 2022 | Product, Email ticketing, Live chat, Productivity, Integrations
Home 9What's new at FocalScope 9Email translations Translate incoming and outgoing emails with 100+ languages Translate incoming and outgoing email tickets in the native languages of your global customers—without incurring the additional overheads. March 1,...
by samantha | Feb 14, 2022 | Product, Email ticketing, Productivity, Integrations
Home 9What's new at FocalScope 9Amadeus, Sabre and Travelport integrations Boost TMC productivity with Amadeus, Sabre, Travelport integrations Travel management companies can unlock greater productivity and boost handling times via integrations with global...
