by Shu Xian | Feb 28, 2024 | Product, Email ticketing, Voice
Case study FocalScope Helps Singapore Flyer Elevate Customer Engagement to New Heights FocalScope’s secure and reliable integrated telephony and email platform helps boost customer engagement for Singapore Flyer as an iconic representative of Singapore’s...
by Shu Xian | Feb 1, 2024 | Product, Community, Messaging
Home 9What's new at FocalScope 9Pokhara Enduro Omnichannel Communications FocalScope Boosts Pokhara Enduro’s Community Sport Engagement The Pokhara Enduro Race in Nepal uses FocalScope, a leading help desk and contact centre software solutions...
by Shu Xian | Dec 20, 2023 | Product, Community, Productivity
Home 9What's new at FocalScope 9Managed Travel Support Managed Travel Support: 24/7 Lifeline in Your Pocket No IDDs or local lines required. Successful travel management companies don’t need to be huge if they can provide quality emergency support to...
by samantha | Jul 25, 2023 | Product, Community, Productivity
Home 9What's new at FocalScope 9Zendesk alternatives Top 10 Zendesk alternatives: Compare pricing, pros & cons Compare 10 of the best Zendesk alternatives: FocalScope · Dixa · Freshdesk · Gorgias · Front · Zoho Desk · LiveAgent · Hiver · Help Scout ·...
by samantha | Jul 14, 2022 | Product, Voice, Productivity
Home 9What's new at FocalScope 9Call wait queues Call wait queues: Max queue size, wait time and failovers Configure wait messages, max waiting times, queue size, and failover options. Tailor settings to individual call queues by location, brand, or client...
by samantha | Jul 8, 2022 | Product, Voice, Productivity
Home 9What's new at FocalScope 9Call monitoring Call monitoring 101: Listen, whisper, or barge into live calls Call monitoring enables you to study phone interactions for training new agents, quality checks, and improving your call center service quality and...