by Shu Xian | Feb 1, 2024 | Product, Community, Messaging
Home 9What's new at FocalScope 9Pokhara Enduro Omnichannel Communications FocalScope Boosts Pokhara Enduro’s Community Sport Engagement The Pokhara Enduro Race in Nepal uses FocalScope, a leading help desk and contact centre software solutions...
by samantha | Apr 13, 2022 | Product, Messaging, Integrations
Home 9What's new at FocalScope 9WhatsApp integration Message customers via WhatsApp for Business integration Leverage our new WhatsApp integration to chat with customers on the world’s most popular messaging app from within FocalScope. April 13, 2022...
by samantha | Dec 1, 2021 | Product, Email ticketing, Voice, Live chat, Messaging, Productivity
Home 9What's new at FocalScope 9Holiday customer service 6 ways to delight customers during the holiday season Delight customers and capture peak sales by managing increased ticket volumes and service expectations during the upcoming holiday season....
by samantha | Aug 20, 2021 | Product, Messaging, Integrations
Home 9What's new at FocalScope 9Facebook integration Manage all messages & comments with the Facebook integration Make the most of your social media presence with our new Facebook integration. Interact with all customer messages and comments in one...
by samantha | Jan 1, 2021 | Product, Email ticketing, Voice, Live chat, Messaging, Productivity
Home 9What's new at FocalScope 9CSAT and NPS What is CSAT and NPS and how do I measure them? CSAT measures customer satisfaction while NPS measures longer-term loyalty. Track both with fully-customisable surveys across channels. January 1, 2021 There are two...