by Shu Xian | Feb 28, 2024 | Product, Email ticketing, Voice
Case study FocalScope Helps Singapore Flyer Elevate Customer Engagement to New Heights FocalScope’s secure and reliable integrated telephony and email platform helps boost customer engagement for Singapore Flyer as an iconic representative of Singapore’s...
by samantha | Mar 1, 2022 | Product, Email ticketing, Live chat, Productivity, Integrations
Home 9What's new at FocalScope 9Email translations Translate incoming and outgoing emails with 100+ languages Translate incoming and outgoing email tickets in the native languages of your global customers—without incurring the additional overheads. March 1,...
by samantha | Feb 14, 2022 | Product, Email ticketing, Productivity, Integrations
Home 9What's new at FocalScope 9Amadeus, Sabre and Travelport integrations Boost TMC productivity with Amadeus, Sabre, Travelport integrations Travel management companies can unlock greater productivity and boost handling times via integrations with global...
by samantha | Dec 1, 2021 | Product, Email ticketing, Voice, Live chat, Messaging, Productivity
Home 9What's new at FocalScope 9Holiday customer service 6 ways to delight customers during the holiday season Delight customers and capture peak sales by managing increased ticket volumes and service expectations during the upcoming holiday season....
by samantha | Jul 13, 2021 | Product, Email ticketing, Security
Home 9What's new at FocalScope 9Data masking Protect sensitive customer information via data masking Leverage our data masking tool to hide sensitive customer data, and comply with privacy and data protection laws such as the GDPR and PDPA. July 13, 2021...
by samantha | Jun 8, 2021 | Product, Email ticketing, Productivity, Integrations
Home 9What's new at FocalScope 9Search within attachments Search within file attachments with our enhanced search tool FocalScope’s enhanced search tool improves accuracy, reduces effort, and allows searching within attachment files. June 8, 2021...