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FocalScope combines the latest technologies to give you the
fastest web-based interface, and a native desktop
application look and feel

Services

Get the Very Best from Your FocalScope Instance
with Our Comprehensive Training Materials


We pride ourselves on delivering industry leading training and information for our customers to help them get the best results from FocalScope. Here are some of the training options we currently offer:

  • Online Resources: you have access to our exclusive online training resources. These videos, whitepapers, and tutorials will help you learn all about the processes that help you get the best out of FocalScope, for your particular industry.
  • Online Training (Web Meeting): we offer an online training session with one of our support engineers. You will receive invaluable insight into how FocalScope can be used to optimize your business and customer support strategies. Each session will end with a Q&A session for added benefit.
  • On-site Training: we also offer on-site and private training, where our professional instructors will guide you through the FocalScope setup and user training. Whether it is to sharpen the skills of your management staff, or to train support staff, we can help with your training needs.

Should you wish to arrange an online or on-site training session with us, or if you have any questions, please contact us for further details and pricing.


Extinction of the conventional email client
Before talking about help desk systems it is important to take a look at one of the main reasons why help desks have gone from something only big enterprises had use for, to something even small businesses and start-up companies are starting to invest in...
Failures of help desk systems past and present
Post a request for advice regarding which help desk system to use and you will most likely find a lot of nagging complaints, and outright abhorrence accompanying recommendations. This is down to a simple reality: many companies have tried help desk systems...
SaaS | don't let the Cloud rain on your parade
The industry seems almost equally divided over which side of the SaaS (Software as a Service) fence to take a stance. Many are touting ‘cloud computing’ to be the next ‘giant leap’ in the computer technology industry, while others purely focus on the negative aspects...
The 8 roles of the help desk in customer support
It seems a mystery to all in the consumer world: how companies can spend a fortune developing a product or providing a service, build a team of people to manage and run the company, market their products/services extensively to reach customers...



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