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FocalScope combines the latest technologies to give you the
fastest web-based interface, and a native desktop
application look and feel

Services

Let Our Software Engineers Help You with Your
FocalScope Integration and Customization


We develop and grow FocalScope in consultation with leading companies in various industries. This approach has helped us build a product that is tailor made to fit the needs of many different corporations. If you have any suggestions on how we can improve FocalScope, or if you would like specific features implemented, please Contact Us with your feedback; we are always looking for new ways to improve FocalScope, so it better meets your needs.

Some of the customizations we offer:

  • Software enhancements: if you are using a certain tool or feature in FocalScope and feel it could be adapted to better suite your needs, we are open to your suggestions as we are always looking for ways to improve FocalScope to better suit your needs.

Assisted Integrations

We are always ready to help you with scope and design changes, customization and coding. In addition to our API, we offer tailor made integrations with your third party business and CRM software. Should you require any personalized integrations, please feel free to contact us.

The most common integrations we perform:

  • CRM, ERP and BI integrations: your organization needs multiple software tools to stay in operation. Now you can vastly improve your ecosystem's efficiency by combining your third-party software tools with FocalScope. Let us help you create powerful workflows and unified information pipelines that fully streamline your business and customer support processes.
  • Macros: should you need to automate certain processes to further enhance user workflows, you can have us assist you in setting up and configuring the macros you need. With laborious tasks reduced to mere one-click-actions, your staff will be much more productive and content.


Extinction of the conventional email client
Before talking about help desk systems it is important to take a look at one of the main reasons why help desks have gone from something only big enterprises had use for, to something even small businesses and start-up companies are starting to invest in...
Failures of help desk systems past and present
Post a request for advice regarding which help desk system to use and you will most likely find a lot of nagging complaints, and outright abhorrence accompanying recommendations. This is down to a simple reality: many companies have tried help desk systems...
SaaS | don't let the Cloud rain on your parade
The industry seems almost equally divided over which side of the SaaS (Software as a Service) fence to take a stance. Many are touting ‘cloud computing’ to be the next ‘giant leap’ in the computer technology industry, while others purely focus on the negative aspects...
The 8 roles of the help desk in customer support
It seems a mystery to all in the consumer world: how companies can spend a fortune developing a product or providing a service, build a team of people to manage and run the company, market their products/services extensively to reach customers...

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