SaaS (Cloud)
Your instance is ready within one minute after you have signed up, and our dedicated support engineers are standing by to assist you with any configuration assistance you may require.
The Cloud implementation process is as follows:
- Step 1: once you have completed the signup form by entering your particulars and the name you want for your FocalScope instance, our automated process will build your FocalScope instance in no more than one minute and send your login details via email.
- Step 2: if you feel safer having the experts handle the configuration of your FocalScope instance, for your unique requirements, then simply send us an email and one of our support engineers will get in touch with you and configure your FocalScope instance.
- Step 3: with your instance configured and ready for your staff to use, you may want to access some of our online training materials to train administrators and teach staff to use some of the specialized tools available in FocalScope.
- Step 4: should you have any configuration or software issues, require additional training or have any suggestions on how we can make FocalScope better for your needs, please contact us. Our support department accepts requests 24/7.
On-premise (Self-hosted)
For those interested in the on-premise edition, please contact us. Our experienced support engineers will begin the implementation remotely once you have confirmed the installation time and configuration profile. Remote installation assistance saves you time and money, and is both smart and secure.
The On-premise implementation process is as follows:
- Step 1: prior to remotely installing FocalScope on your premises, we will consult with you to determine your needs and configuration requirements. Our support engineers will then perform the installation and configuration process to completion.
- Step 2: once your instance is up and running, you can schedule an online training session with one of our support engineers. You will get insider information regarding how to get the best results from FocalScope for your business.
- Step 3: to get your employees up to speed with FocalScope, you may want to access some of our online training materials to train administrators and teach staff to use some of the specialized tools available in FocalScope.
- Step 4: should you have any configuration or software issues, require additional training or have any suggestions on how we can make FocalScope better for your needs, please contact us. Our support department accepts requests 24/7.