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Introduction
Personal Workspace Shared Workspace Agent View
Menu Overview
Email Management
Email Ticket Ticket Number Email Thread
Responsible Agent Ticket Status Internal Note
Standard Reply Templates Auto Reply Templates Service Level Agreement
Email Distribution Rules Performance Reports Microsoft Excel Pivot
Ticket Backlog Email Search Interaction Log
Integration to CRM/ERP
Task Management
Calendar Shared Items Reminders
Email
Live Chat
Live Chat Website Live Chat Chat History
Contact Management
Personal Workspace Shared Workspace
Calendar Management
Calendar Calendar Overview SMS Reminders


Features
Email management
Task management
Live Chat
Contact Management
Calendar Management
Document Management
SMS Management
IP Telephony Integration
Technology


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+1 646 862 1550
Asia, Singapore:
+65 6227 1149
Europe, Copenhagen:
+45 3699 2122
Europe, UK:
+44 207 023 9247




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