Overview Live Chat Overview Standard Response Overview Service Level
Agreement (SLA) Overview Configuring New User Accounts Configuring Security Groups Configuring Shared
Jabber Groups Configuring
Ticketboxes Understanding and Setting up Agent View Understanding & Configuring
Accelerators
Administration Screen Create FocalScope Accounts for New User Create Personal Email Accounts Create Ticketboxes Create System
Email Accounts
for Ticketboxes
Overview Integration Users and Groups Email Accounts
Email Account Smart POP Smart SMTP System E-mail
Account
Rules E-mail Parameters Folder Tree External Compose Reporting News Tickers RSS Reader Data Purging Calendar
Configurations
to Agents Message View Discuss a Message
with Another Agent Flag Messages for Follow Up
Features Detailed - Live
Chat Log Detailed - E-mail List Detailed - E-mail Account Response Time - Detailed List Response Time -
Totals per Ticketbox Response Time -
Totals per Agent Statistics - Number of Messages Per Date Statistics - Number of Incoming E-mails per Time Interval Statistics - Number of Outgoing Messages
per Agent Statistics - Number of Open/Closed Tickets
per Ticketbox Statistics - Number of Open/Closed Tickets
per Category
Results
RSS Reader
Get the latest news for the topics most relevant and of concern to you. FocalScopes RSS news reader is configured by the administrators and they can control what topics will be generated and which users receive newsfeeds.
Retrieve your RSS news from the [RSS] button. If this option is not available to you, it is likely that your system has not been configured to receive RSS news yet, please contact your system administrator for assistance.
Clicking the icon directly will load the full feed into a popup. Optionally you can click the arrow just right of the icon and select [Read news...] or [Mark all as read], which will clear the headline broadcasts for this feed (in the notification bar) until new headlines become available.
The notification bar will also scroll through the headlines of the newsfeed + show system messages that administrators broadcast.
- Clicking on the text highlighted in RED will cause the specific headline to be accepted as read, by FocalScope and the headline will be deleted from the feed.
- Clicking the icon highlighted in GREEN will load the web page where the feed entry points to and you can read the whole report.
- Clicking on the BLUE areas will cause the next entry in the feed to load into the notice bar.
Follow us on Twitter for the latest FocalScope news
TO RECEIVE NEWS AND PROMOTIONS
