Assign Tickets to Agents

Right click on the message or ticket you wish to assign, select [Assign Ticket] from the menu. To assign this ticket to yourself, select [To me]. Otherwise, click on [To another agent] to assign the ticket to someone else.

If you have selected to assign ticket [To another agent], you will see the "Select User(s)" dialog appear. Select an agent to handle this ticket, then click [Ok].

The name of the selected agent will appear in the [Agent] column.

The agent now responsible for the ticket will be notified, in his tickets folder, with a copy of the re-assigned ticket.