FocalScope was designed and beta tested in collaboration
with a number of small to large companies, in various industries, to give
you the best possible email and live chat solution
Be Part of Our Technology Culture
Build your customer support and business communications on a foundation capable of supporting diverse industries. FocalScope uses industry tried and proven technologies to store, manage, and protect companies' email data as well as provide them an unparalleled platform for scalability and borderless expansion.
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FocalScope has been maturing in the offices of some of the world's most successful companies, which are spread over diverse industries (see our customers page for more information). Today we can offer most companies (from startups right up to enterprises) an excellent email, live chat, and customer support system capable of withstanding the rigors of online and real-world business. The consultative process used to design and test FocalScope (since 2005) resulted in a help desk system that is suited to various industries. The workflow tools are completely customizable and accommodate a multitude of workflow setups. |
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Cloud
FocalScope is offered foremost as a Cloud-based, Software as a Service solution. Software-as-a-Service can save companies an incredible amount of time, money, and headaches when done properly. SaaS requires that the software vendor directly work for their subscribers as an extended IT support team.
On-premiseWe offer our customers the option to host FocalScope on their own premises. This offers a more flexible solution for companies that want complete in-house control of their data. Our skilled engineers will assist you with the implementation and configuration of your FocalScope instance. Full technical support is offered following the installation and initial configuration. |
Simple and FamiliarDespite all its features, FocalScope remains straightforward to use and easy to learn; making it no more complex to master than the average email client. Most first-time users can perform their daily email tasks in FocalScope without any training being required. InterfaceThanks to the AJAX technology used in FocalScope's interface the result is a sleek and highly responsive interface that looks and feels exactly like a native desktop application. The layout of information in the interface resembles that of popular email clients. This means you feel as comfortable using FocalScope as you do using any other email software that is familiar to you. |
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Best-of-breed TechnologiesWe have used industry tried and trusted technologies to give FocalScope the reliability, scalability and performance, security and familiarity demanded by industries today. Microsoft SQL server was chosen for FocalScope's database. SSL encryption was selected to secure sessions with the hosting server, and AJAX and web 2.0 were used to build a lively and responsive interface. Load CapacityWe know how valuable reliability and performance are to our customers, and we have chosen some of the best datacenters to store all of our customer's FocalScope data. FocalScope servers have already handled millions of emails, and stored Terabyte's worth of data reliably every day. |
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Homogeny guaranteedIt became acutely apparent to us, early on in FocalScope's development, that customers wanted integration. They wanted a system that could be used alongside other tools they rely on to run their business. As such, we developed our APIs to help companies create unified software architectures that combine the power of multiple systems, to create extremely efficient workflows. |
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