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FocalScope was designed and beta tested in collaboration
with a number of small to large companies, in various industries, to give
you the best possible email and live chat solution

Email Management and Live Chat for Your Customer Support

FocalScope is an email management and live chat solution for companies of any size. We have integrated features that help businesses customize their internal processes in order to meet the demands of their customers. When you use FocalScope for your business communications and customer support, you get the streamlined processes and intelligent features that help industry-leading companies solve some of their biggest and most persistent email management and customer service difficulties.

Email Ticketing
Website Live Chat
Internal Messaging
Multilevel SLAs and Escalations
Standard Responses (Canned Replies)
Mobile Client
Group and Individual Task Manager
Analytics and Reporting
Ticket Queues
Internal Notes
Agent Training Mode
Document Center
Events Calendars
Telephony Integration
APIs

Discover the features in FocalScope that make some of the world's most
demanding companies solely rely on FocalScope for their customer support


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